RETURNS

Change of Mind
- Returns and refunds due to change of mind after receiving and trying the product are not accepted due to hygiene matters.

Exchanges
1. Damaged Products:

If the product arrives damaged, you are eligible for an exchange.
- Replacement will be done with the same product.
- Please reach out to us on Instagram @freezy_jewelry or WhatsApp us at +977 9704140351 with picture proof of the damage. Alternatively, you can email us at [email protected] with the same.

2. Incorrect Size:

-If the size you ordered is incorrect, you can request an exchange for the correct size.
- Please reach out to us on Instagram @freezy_jewelry or WhatsApp us at +977 9704140351 to request an exchange. Alternatively, you can email us at [email protected] with the same details.
- Delivery charges costs for both ends must be paid by you.